AI Intern — SpectoV

Remote · Jun 2025 – Jul 2025

• Created an intent engine to identify customer intents and built conversational AI modules for customer feedback analysis, enabling intelligent ticket handling and smoother customer-support workflows.
• Fine-tuned a BERT-based NLP pipeline (F1: 0.91) to automate sentiment and priority detection in customer tickets, streamlining support operations and enhancing scalability for high-volume service environments.

Stack: BERT · NLP · Conversational AI · Intent detection